FAQ
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Q. Can I order from your website?Our website is for informational purposes only. Because we are the manufacturer of Nylabone products, we do not sell directly to consumers. In addition to most pet stores, supermarkets, chain stores, and large retailers, such as Petco, PetSmart, Target, and Wal-Mart, many mail-order and online companies also carry our products at favorable pricing.
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Q. Can I put my dog's Nylabone in the dishwasher?Nylabone chew toys and chew treats should not be autoclaved or boiled, or placed in a dishwasher, washing machine, or convection or microwave oven. To clean Nylabone nonedible chew toys, scrub with a brush under warm water using mild, nontoxic detergent and rinse thoroughly. Inspect for wear while cleaning.
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Q. How long will an edible chew treat last?Edible chew treats are "treat" bones that are meant to be consumed, and all dogs consume edible treats at different rates of speed based on their jaw strength and chewing style. The "lifespan" of each edible chew treat can also depend on how determined a chewer your dog is.
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Q. How many Edible Chew treats can I give my dog per day?This depends on the dog's age, weight, and activity level. These chew treats are not recommended for puppies younger than 6 months old. Please check with your veterinarian about your dog's daily caloric intake and the proper time to introduce edible chew treats into your puppy's diet.
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Q. I bought the wrong chew for my dog. What should I do?If you are dissatisfied with your purchase, please return it to Nylabone within 30 days. If you provide your dog's breed, age, weight, and your mailing address, we can replace it with something more appropriate. If you prefer a refund of your purchase price and tax, please include your receipt.
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Q. Can I give my puppy edible chew treats?Nylabone edible chew treats are best enjoyed by a dog who has all his permanent teeth; they are not recommended for the immature digestive systems of very young puppies. We recommend that you consult your veterinarian for the right time to give your puppy edible chew treats.
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Q. What ingredients are in the edible chew treats?Ingredients are printed on each package and can also be found by viewing the nutritional analysis for each individual product.
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Q. What size chew toy should I give my dog?It is important to select the appropriate chew toy type, size, and formulation based on your dog's age, breed, chewing style, and weight. The pressure exerted by a strong chewer's jaw is considerable, and when directed straight down can put tremendous (as much as 450 psi) stress on the dog's teeth. It is therefore recommended that nonedible chew toys be large enough to encourage chewing from the side rather than the top and bottom. If you have more than one dog in your household, select chew toys that are appropriate for your largest, strongest chewer. See our Chew Style Guide for more details.
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Q. How do I use Nylabone chew toys?Once you’ve found your dog’s pawfect match based on their chewing style and weight, visit our guidelines for use page for more details on the specific chew strength.
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Q. When should I replace my dog's favorite nonedible Nylabone chew toy?Replace when the chew toy knuckle ends are worn down, or if it becomes too small for your dog to chew safely.
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Q. Where are Nylabone products made?All Nylabone chew treats are proudly made in the USA, and most Nylabone products are made in our facility here in Neptune City, New Jersey. All USA-made Nylabone chew toys, chew treats, and dental care solutions have the American flag on the package.
A few of our products are made in China. Be assured that all Nylabone manufacturing partners—both domestic and overseas—must adhere to stringent quality-control standards for every product that bears the company's name. We require all contract manufacturers to comply with GFSI-benchmarked food safety standards and FSMA. We also manage a food safety testing program using accredited third-party facilities.
In addition, Nylabone facilities that produce edible products undergo both voluntary and legally required pet food safety inspections or audits conducted by government institutions and other third-party sources. Our facilities uphold the high food safety & ethical standards these organizations demand and have achieved compliance with the FDA Food Safety Modernization Act, Safe Food Quality Level 2 Certification, Sedex Members Ethical Trade Audit Social Compliance Certification, and USDA exportation certification. -
Q. Where can I buy Nylabone products?Find your dog’s favorite products and click the “where to buy” button on the product detail page on our website.
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Q. Why can't I give my adult dog a puppy bone?The pressure exerted by an adult dog's jaw is considerable. The Flexible polymer formulation of puppybones are specially designed for young, teething puppies and will not withstand the strength of an adult dog's teeth and jaws.
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Q. Will an edible chew treat stain my carpet?The natural color of the edible chew treats may stain light-colored surfaces. We recommend that you set aside a special place for your dog to chew that does not include expensive textiles or carpeting.
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Q. When to replace your chew toy?
Replace when the chew toy knuckle ends are worn down, or if it becomes too small for your dog to chew safely.
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Q. Is Nylabone an eco-friendly company?
We embrace our responsibility to help keep our planet a healthy, safe place to live. Our manufacturing facilities utilize green energy practices that mitigate millions of pounds of greenhouse gas annually. The 100% recyclable material in our product packaging has saved hundreds of cubic yards of landfill space and continues to reduce our natural resource usage. Learn more about our commitment toward sustainable pet products.
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